At NORVAYA INC, we want our customers to be satisfied with their purchases. If you need to return an eligible product, please review the policy below.
1. Return Period
Customers may request a return within 30 days of receiving the order.
To be eligible for a return, the product should be unused, in its original condition, and returned with its original packaging and accessories where applicable.
2. Non-Returnable Items
Certain products may not be eligible for return if they have been used, damaged after delivery, modified, or returned in a condition that prevents them from being resold.
Products that are clearly damaged through customer misuse or improper handling may also be excluded from a refund.
3. How to Request a Return
Before sending a product back, please contact us at:
Please include your order information and briefly explain the reason for the return.
Do not send a return package to the company address unless our customer service team has provided return instructions.
4. Return Shipping Costs
For returns caused by a product defect, incorrect item, or an error on our part, NORVAYA INC will generally cover the reasonable return shipping cost.
For returns due to personal preference, change of mind, incorrect selection, or other non-quality reasons, the customer may be responsible for the return shipping cost.
5. Refund Processing
Once the returned product has been received and inspected, we will determine whether the return meets the requirements of this policy.
Approved refunds will be issued to the original payment method.
Please allow approximately 3–5 business days for the refund to be processed after the returned item has been received and approved. Your bank or payment provider may require additional time before the refunded amount appears in your account.
6. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us at help@norvaya.online as soon as possible.
Please provide photographs and order information so that we can review the issue and determine the appropriate solution.
7. Exchanges
We do not guarantee direct product exchanges. Depending on the circumstances, customers may be asked to return the original item and place a new order.
8. Contact Us
For return or refund questions, please contact:
NORVAYA INC
729 Penn St, New Bethlehem, PA 16242
Email: help@norvaya.online
Phone: 8149307404
