At NORVAYA INC, we are committed to providing a reliable and convenient shopping experience for customers across the United States. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.
1. Shipping Area
We currently ship orders within the United States only.
We do not currently offer international shipping.
2. Order Processing
Orders are normally processed within 2–5 business days after payment has been successfully confirmed.
Orders are not normally processed or shipped on weekends or U.S. federal holidays.
Once your order has been processed and shipped, you will receive shipping information when tracking is available.
3. Delivery Time
After an order has been shipped, estimated delivery generally takes approximately 3–8 business days, depending on the destination, carrier service, weather conditions, and other circumstances.
Please note that delivery estimates are not guaranteed delivery dates.
4. Shipping Carriers
Orders may be shipped through commonly used carriers such as USPS, UPS, FedEx, or other appropriate domestic delivery services.
The carrier selected may vary depending on the product, shipping destination, package size, and delivery requirements.
5. Shipping Costs
Any applicable shipping charges will be displayed during checkout before the order is completed.
If free shipping is offered for a particular order or promotion, the applicable terms will be shown on the website or during checkout.
6. Tracking Information
When tracking information is available, it will be provided to the customer by email or through the order information page.
Tracking information may take some time to become active after the package has been handed over to the carrier.
7. Delayed or Lost Packages
Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances beyond our control, including severe weather, carrier delays, transportation disruptions, incorrect addresses, or other unforeseen events.
If your package appears to be delayed or lost, please contact us at help@norvaya.online so that we can assist you in reviewing the shipment status.
8. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order has not yet been shipped and you notice an error in your shipping address, please contact us as soon as possible.
Once an order has been shipped, we may not be able to change the delivery address.
9. Damaged Packages
If your package arrives damaged, please contact us at help@norvaya.online as soon as possible and provide your order information along with photographs of the package and affected product.
We will review the situation and provide appropriate assistance.
10. Contact Us
If you have questions about shipping or delivery, please contact:
NORVAYA INC
729 Penn St, New Bethlehem, PA 16242
Email: help@norvaya.online
Phone: 8149307404
